Privacy Policy CK33 — Personal Data Protection for Malaysia Players

CK33 understands that the trust of Malaysian players is our most valuable asset. When you register and play on the CK33 platform, you entrust us with your personal information — and we take that responsibility seriously.

This Privacy Policy clearly and transparently explains how CK33 collects, stores, uses, and protects your personal data. It also outlines the rights you hold regarding that data and how you can exercise them.

CK33 complies with applicable data protection requirements, including the principles set out under Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only what is strictly necessary, store it securely, and will never sell it to third parties for marketing purposes without your consent.

CK33 collects your personal data through several different means — directly when you complete the registration form, automatically when you use the platform, and sometimes through trusted third parties such as payment providers.

CK33 does not collect sensitive data such as health information, religious beliefs, or political views unless required by law. We also do not collect biometric information without your explicit consent.

Every piece of data we collect has a clear and lawful purpose. ck33 uses your personal data for the following purposes:

• Identity Verification & KYC: Verifying that player identities are accurate to meet anti-money laundering (AML) compliance requirements and confirming that players are aged 18 and above.
• Account Management: Creating and managing your account, processing deposits and withdrawals, and maintaining accurate transaction records.
• Service Provision: Running the gaming platform, ensuring games operate smoothly and delivering a personalised experience based on your preferences.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, protecting your account from unauthorised access and preventing platform abuse.
• Service Communications: Sending important notifications relating to your account, transactions, terms changes and required security information.
• Customer Support: Helps resolve issues, answer inquiries and improve service quality based on your feedback.
• Legal Compliance: Meeting reporting obligations to the relevant authorities when required by law.
• Marketing (with consent): Sending promotional offers and relevant bonus information only if you have consented to receive marketing communications.

CK33 does not share your personal data with external parties except in the following clearly stated circumstances:

• Payment Providers: Required financial data is shared with trusted payment processors (FPX, e-wallets) solely for the purpose of processing your transactions. All payment providers are subject to PCI DSS standards.
• Game Providers: Third-party game providers such as Evolution Gaming and Pragmatic Play receive limited technical data necessary to run their games on our platform.
• Technology Service Providers: Technical infrastructure providers that help us operate the platform — such as cloud services, fraud detection and analytics — are subject to strict data protection agreements.
• Regulatory Authority: We may need to disclose data to regulatory authorities, law enforcement or government bodies when legally required.

All third parties that receive data from ck33 are required to uphold data protection standards equal to or higher than those we apply ourselves.

CK33 continuously invests in security infrastructure to ensure your personal and financial data remains protected against cyber threats, unauthorised access, and data breaches at all times.

Key security measures we practise:

• 256-bit SSL Encryption: All data transmitted between your device and ck33 servers is encrypted using TLS 1.3, the highest industry standard available today.
• Encrypted Data Storage: Sensitive data such as banking information and identity documents is stored in encrypted databases with keys held separately from the data itself.
• Layered Access Control: Only ck33 staff who genuinely require access to specific data to perform their duties are permitted — the "least privilege" principle is strictly upheld.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect and alert on any unusual activity or intrusion attempts.
• Periodic Security Audits: CK33 conducts regular penetration testing and independent security audits to identify and patch vulnerabilities before they can be exploited.

CK33 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Our core principle: data that is no longer needed will be promptly deleted or anonymised.

• Active Account Data: Retained for as long as your account remains active at ck33.
• Data After Account Closure: Transaction records and KYC data are retained for 7 years after account closure to meet compliance and anti-money laundering legal requirements.
• Technical & Security Logs: Retained for 12 months for security investigation and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications, and will be deleted within 30 days of the request being received.
• Customer Support Records: Retained for 3 years to allow historical reference when resolving recurring issues.

As a ck33 player, you have the following rights regarding your personal data. ck33 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the ck33 data protection team via live chat or support email. We will process your request within 30 days of receipt.

The ck33 platform uses cookies and similar tracking technologies to enhance your experience, ensure account security and understand how players use our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled as they are essential for the platform to operate.
• Analytics Cookies: Helps us understand how players interact with the platform — most visited pages, time spent and navigation paths. This data helps us improve the platform.
• Functional Cookies: Saving your preferences such as language, display settings and recent game history to provide a more personalised experience.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the CK33 platform.

The ck33 platform is for users aged 18 years and above only, with no exceptions. ck33 does not knowingly collect or process personal data from individuals under the age of 18.

All account registrations require age verification as part of our KYC process. If ck33 determines that data from an underage individual has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

CK33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or applicable legal requirements.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending notifications to registered players via email or in-platform notifications.
• Providing a notice period of at least 14 days before material changes take effect.

Continued use of the ck33 platform after any amendments take effect will be considered acceptance of the revised policy. You are encouraged to review this page periodically.

If you have any questions, concerns or requests regarding this privacy policy or how ck33 handles your personal data, our team is ready to assist.